claims Management specialists 
The Questions you may want to ask

Yes, it is possible for you to submit a claim direct and refer a claim to the Financial Ombudsman Service and/or the Financial Services Compensation Scheme.  This would be free of charge.

Although we usually submit a Subject Access Request to obtain information from your financial adviser and the investment/pension company, it is helpful to have as much information as is possible regarding the investment / pension you purchased and the advice you received.  If you have any letters, emails or documents from your financial adviser, the investment/pension company, HMRC  or the FCA, please send it to us when you return the  completed Application Pack.  In particular, it would be useful to see the following:

a copy of any written recommendation from your financial adviser all brochures, key features paperwork etc. the policy schedule, contract note etc. a copy of your original application form. a copy of any questionnaires you may have given to your financial adviser.

We offer a 'No win, No fee*' service in that we only charge you a fee if your claim is successful - our 'Success Fee'.  We will never ask you for any money upfront to start your claim and we will not ask you to pay anything until we have been successful with your case - it doesn't matter how complex your case or how long it takes.

The Success Fee is calculated as a percentage of the redress we win for you and is as follows:

* If you cancel your claim after our 14 day cooling off period, a cancellation fee may be payable.  
Please see our Terms and Conditions  for full details of our fee structure.

No, every case is unique, with its own set of individual circumstances.  As we provide a No Win, No Fee service, we will only get paid if we win compensation for you.  Nonetheless, although give all claims our upmost attention, we cannot guarantee that your claim will be successful.

Contact us and we will discuss with you the basis of your complaint to establish whether you may have been mis-sold your financial product.  If we feel you have a good case, we'll send you our Application Pack which includes a simple Application Form/Questionnaire, our Terms and Conditions and a Letter of Authority.  Once you return these, we'll give you a further 14 days to decide if you wish to cancel the contract without charge. After this 14 day cooling off period has expired, we'll then take over your complaint and liaise directly on your behalf with the financial institutions, the Financial Ombudsman Service and , if appropriate, the Financial Services Compensation Scheme to pursue your claim for compensation.

please see a copy of the Complaint Handling Rules 2015 (which we have to abide by)

Our own internal Complaints Procedure

We are here to help.

If your question is not listed here please contact us by:-

Telephone: 01945 583792
or
Email: enquiries@innovationcontractingltd.co.uk